You might like
Effective Date: 2025-10-14
At Solution Distribution Global inc. ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, panneausolairequebec.com.
We are continually working to expand our shipping destinations. Please check back regularly for updates.
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
Orders are processed within 14 days (Monday to Friday, excluding holidays).
Orders placed before 17:00 EST will begin processing the same day.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
We partner with reputable carriers to ensure your package arrives safely.
All orders include tracking information, which will be provided via email once your order has shipped.
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
After your order has been shipped, you will receive an email containing:
Visit panneausolairequebec.com/track-order or the carrier's website. Enter your tracking number to view the status and estimated delivery date.
If you have questions or need assistance with tracking, please contact our Customer Service.
If your package is delayed beyond the estimated delivery time, please contact us at support@panneausolairequebec.com or 855-656-0717.
If your tracking information indicates that your package was delivered but you have not received it:
If your package arrives damaged:
We will work with you to arrange a replacement or refund as appropriate.
If any items are missing from your order:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
Returns are accepted within 30 days of receiving your order.
Items must be unused, undamaged, and in their original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Refunds are processed within 14 days after receiving the returned item. Refunds will be issued to the original payment method.
For More Information: Please refer to our Return and Refund Policy for detailed information.
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address:
International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs policies vary widely by country. Please contact your local customs office for more information.
If you have any questions or concerns regarding your shipment, please contact us:
Our customer service team is available Mon–Fri 9 AM–5 PM EST.
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Solution Distribution Global inc.! We appreciate your business and are committed to providing you with exceptional service.
