1. Introduction

Solution Distribution Global inc. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website panneausolairequebec.com or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address, and payment history
• Order Information: Purchase history, shipping details, and product preferences
• Communication Data: Correspondence with our customer service team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information stored on your device to enhance your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process orders, provide customer support, and deliver products
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Personalization: To customize your experience and provide relevant product recommendations
• Security: To protect against fraud, unauthorized access, and other security threats
• Improvement: To analyze usage patterns and enhance our website and services
• Marketing: To send promotional offers and newsletters (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Shipping partners for order fulfillment
• IT service providers for website maintenance and security
• Analytics providers for website performance insights

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, and safety
• Investigate potential violations of our terms of service
• Prevent fraud and security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes and ensure your information remains protected.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We conduct regular security assessments and updates
• Employee Training: Our staff receives regular training on data protection practices

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

6.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements and content

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your information
• Objection: Object to certain types of processing

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When we no longer need your information, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Information